Congratulations to Queensland Rail

When people think of a large State wide company like Queensland Rail, they conjure up images of people working in a quasi-Govenment mentality. You know the stereotypical type of worker who’s there to fill in the day and not give a stuff about much at all.


Not As You’d Think They Are


Well, the Queensland Rail people I’ve dealt with on 4 occasions have been an absolute pleasure.


Currently with work, I’m traveling into the Brisbane CBD quite often during the week. I’m still getting used to train travel so I often am just a little confused on what I’m doing and where I’m suppose to be doing it. Necessitating tapping the nearest QR guy or gal on the shoulder and seeking help.


Well, when it comes to customer service, no matter whether in the ticket office or walking the platform, there’s simply nothing too trivial for them to help with and be overjoyed in making sure you have everything you need to ensure your (my) journey is a total success.


Queensland Rail Great Examples


Both encounters in getting my initial Travel Pass organised were simply a pleasure. Congrats to the guys at Landsborough Ticket Office for their calm patience with a guy who hasn’t been on a train for more than a decade.


And at Central Station this afternoon. I wandered onto Platform 6 to find out when the next train was likely to collect me. Without even having to ask, the polite attendant wandered over and asked where I was off to. He sped off to grab his timetable book and let me know the next train was due in about an hour.


Suggested where I might get the better coffee upstairs as well as to pop over to the QR Information Counter and grab a current copy of the timetable for the Nambour line.


Huge Vote Of Thanks


Kudos to Queensland Rail and the men and women that are making your business a success with the Queensland people.



Congratulations to Queensland Rail

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